FAQ
Do you have questions about our flowers, delivery services or our online store? Our FAQ is here to help!
Here you will find a list of the most frequently asked questions by our customers, accompanied by clear and concise answers.
Whether you are a regular customer or visiting our site for the first time, our FAQ is a great way to quickly find the information you need.
Feel free to consult it if you have any questions. If you cannot find the answer to your question, you can always contact us by phone or email.
We will be happy to help you!
Goods and services
We offer a wide variety of fresh flowers, including roses, tulips, lilies, orchids, gerberas, daisies and many more. Our selection is constantly updated to offer a variety of choices to our customers.
Yes, we prefer seasonal flowers to guarantee their freshness and quality. Our bouquets are designed taking into account the flowers available according to the seasons, which guarantees floral arrangements always current and beautiful.
Absolutely! We offer a reliable and fast delivery service so that your bouquets arrive at their destination in perfect condition. Our delivery network covers all of Belgium thanks to our partner Bpost.
Delivery costs vary depending on the geographical area, the quantity ordered and the delivery method chosen. You can consult our delivery rates during the order process before finalizing your purchase.
Yes, we also sell vases to enhance your bouquets. You can consult all our articles by visiting our shop
Order and payment
You can order our beautiful flowers in several ways: online on our website or by phone by contacting our customer service. Whatever method you choose, our team will be there to help you choose the perfect bouquet for every occasion.
We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay for your order using major credit and debit cards such as Visa, Mastercard, American Express, as well as other secure online payment methods like PayPal.
Flower bouquets are unfortunately not exchangeable or returnable. Nevertheless you can return your vases within 14 days after receipt of the item.
General questions about flowers
To prolong the life of your fresh flowers, it is important to follow a few simple tips. Change the water in the vase every day or two, cut the stems diagonally before placing them in the water, avoid placing the flowers near heat sources or drafts, and remove leaves that could be submerged in water to prevent the formation of bacteria.
The lifespan of flowers varies depending on the type of flower, the conditions of care and the environment in which they are placed. In general, with the right care, most fresh flowers can last from 5 to 10 days, or more in some cases.
Each flower has its own symbolic meaning, making it a perfect choice for expressing different emotions and feelings. For example, red roses symbolize passionate love, daisies represent innocence and purity, while sunflowers evoke joy and vitality. The bouquets are assembled with flowers that bring meaning to it. You can discover the specific meaning of each flower by doing research or by asking our team.
Some flowers can be toxic to pets if they ingest some of them. Among the flowers commonly considered toxic to animals are lily, azalea, lily of the valley, chrysanthemum and gladiolus. If you have pets, be sure to choose non-toxic flowers or place them out of their reach.
Unfortunately, most flowers sold as a bouquet are usually cut flowers and are not suitable for planting in a garden.
